Plan 1: Essential IT Support Package
Basic Technology Maintenance – Small Business
Maintain the reliability and security of your essential IT infrastructure with our foundational support package designed for small businesses and office environments.
Included Services:
- Quarterly system health checks and inspections
- CCTV camera cleaning and adjustment
- DVR/NVR system updates and backup verification
- Access control system testing and user management
- Network equipment inspection and basic troubleshooting
- Wireless network performance assessment
- Basic IP PBX system maintenance
- Remote monitoring and alert response
- System performance reporting
- Software updates and security patches
Service Frequency: Four quarterly service visits plus remote monitoring
Benefits: Prevents system failures, maintains security effectiveness, ensures compliance with basic maintenance requirements, and provides professional support when you need it.
Plan 2: Professional IT Maintenance Package
Comprehensive Technology Support – Growing Business
Designed for organisations requiring reliable, proactive technology support across security systems, telecommunications, and network infrastructure.
Included Services:
- Six scheduled service visits annually
- Complete CCTV system maintenance and optimisation
- Camera cleaning, adjustment, and focus optimisation
- Video storage management and backup verification
- Access control system management and updates
- User credential administration and audit trail review
- IP PBX system maintenance and call quality monitoring
- Voicemail system administration
- Network infrastructure health checks
- Wireless network optimisation and coverage testing
- 4G/LTE router monitoring and signal optimisation
- SMATV system inspection and signal quality testing
- Satellite dish alignment verification
- Remote monitoring with proactive issue detection
- Priority emergency response (8-hour guaranteed)
- Detailed system performance reports
- 15% discount on additional services and parts
Service Frequency: Six service visits per year (every 2 months) plus 24/7 remote monitoring
Benefits: Maximises system uptime, proactive issue prevention, optimised performance across all systems, priority support, and reduced total cost of ownership.
Plan 3: Enterprise IT Support Package
Complete Technology Management – Large Organisation
Our most comprehensive maintenance programme providing enterprise-level support for complex, mission-critical technology infrastructure across single or multiple sites.
Included Services:
- Monthly scheduled service visits
- Complete preventative maintenance across all systems
- Advanced CCTV system management including video analytics configuration
- Comprehensive access control administration
- Complete IP PBX management and optimisation
- Full network infrastructure support and monitoring
- Wireless network management and troubleshooting
- SMATV/satellite system maintenance and optimisation
- Server and storage system health monitoring
- Cybersecurity assessment and updates
- Disaster recovery planning and testing
- Documentation updates and system diagrams
- User training sessions (quarterly)
- 24/7 emergency support with 4-hour response guarantee
- Remote monitoring and management
- Monthly performance and security reports
- Dedicated account manager
- Annual technology review and upgrade recommendations
- 20% discount on additional services, parts, and system expansions
Service Frequency: Twelve monthly service visits plus 24/7 monitoring and dedicated support
Benefits: Maximum system reliability, comprehensive security, minimal downtime, strategic technology planning, dedicated expert support, and complete peace of mind for your mission-critical infrastructure.